Bring your GP referral
Please bring a current GP referral and upload it ahead of time where possible. This helps reception confirm your pathway and reduces check-in delays.
Appointments
Your first visit at My-ENT
This guide answers the most common first-appointment questions so you can arrive prepared and avoid unnecessary calls to reception.
Before You Attend
First-visit checklist
Bringing complete information helps your clinician and reception team action your care plan without avoidable delays.
Bring your Medicare card and photo identification
Reception uses these details to verify your record accurately before your consultation.
Bring any relevant imaging and reports
If you have had CT, MRI, hearing tests, sleep studies, or other specialist reports, bring copies or upload them before your visit.
List your current medications and allergies
A written list supports a safer, more complete review during your consultation.
Bring support person details if someone is attending with you
For paediatric patients, a parent or guardian should attend. For adult patients, you may bring a support person if helpful.
On The Day
What to expect at your appointment
Knowing the day-of flow can reduce stress and keep your visit focused on your care.
Arrive with enough time for check-in
Arriving a little early allows reception to verify your documents and update your details before the consultation begins.
Share your main concerns clearly
At the start of the consult, explain the key symptoms or questions you want addressed so the appointment can focus on what matters most to you.
Expect examination and discussion of next steps
Your clinician will assess your concern and explain appropriate management options, investigations, or follow-up plans relevant to your case.
Confirm your plan before leaving
Before you leave, make sure you understand any referrals, tests, follow-up timing, and who to contact if you have practical booking questions.
Common Questions
First-visit FAQs
These answers cover routine questions that patients often ask before attending.
Do I need a referral for my first appointment?
A valid GP referral is generally needed for Medicare specialist rebate eligibility. If you are unsure about your referral status, call reception before your visit.
Can I send my referral and imaging before the appointment?
Yes. Uploading documents before your visit helps reception prepare your file and may reduce phone follow-up for missing information.
How long will my first appointment take?
Appointment timing varies depending on your concern and whether prior imaging or reports need review. Reception can guide you on practical timing when confirming your booking.
Can I attend if I am booking for a child?
Yes. A parent or legal guardian should attend paediatric appointments and bring relevant referral and medical information.
What if I need to change my appointment?
Please call the rooms as early as possible so reception can update your booking and offer alternative times where available.
Who should I contact for urgent same-day concerns?
For urgent same-day concerns, call the rooms immediately. If it is after hours and your concern is urgent, attend your nearest emergency department.